Before you book

Please know that it is always best to work with the wholesale suppliers on your Vendor List when you can. We do not suggest booking directly with a hotel resort outside the continental US. They rarely pay commission promptly and can be difficult to work with. However, if you use one of the suppliers on the Vendor List to book the hotel, we already have a working relationship with them and it helps with the booking and payment process. If working with a supplier on the Vendor List is not an option, see below.

How to Book

To book directly with a hotel an advisor can call the hotel directly and identify themselves as a travel agent with the host agency Levarté Travel before booking, and give them Levarté Travel's IATA number (all of Levarté's company information is located on the Vendors page located in the Advisor  Hub under the Tools tab). The vendor will let the advisor know if verification is required, or if they need additional information to set up an agency account for Levarté. If you need assistance, please submit a help desk/support ticket from your Advisor Hub.

Once the advisor is ready to book, they should mention any current promotions they received/found for the hotel, and make sure the promotion is for a commissionable rate before booking.

The advisor may also consider seeing if there are any current promotions taking place through one of our preferred vendors on the Vendor List for a similar hotel instead. Commission rates are generally higher through Levarté's preferred vendors and can be received quicker than booking directly with the hotel.

Commission and follow up

After the travel date, the advisor should follow up with the hotel about their commission. Some hotels send commission directly to Levarté or a third-party processor like ONYX or TACS who then sends the commission to Levarté. Other hotels may require an invoice from the advisor (a sample hotel invoice is provided for you in your Advisor Hub under the Resource Center and then Documents). The advisor should communicate with the hotel and find out any requirements or procedures to receive commission. If the hotel requests a W9 from Levarté, please submit a Support ticket from your Advisor Hub and provide us with the confirmation number, dates of stay, and guest name or group name for your booking. We will then email the hotel directly with our W9.

If the hotel indicates commission has been sent but it has been 60 days past the travel date and the advisor has not received the commission, the advisor must submit a Travel Commission Research Form from your Advisor Hub so we can look into the booking further. The advisor should contact the hotel first for the payment information associated with the payment and include this information on their Commission Research Form. This includes the check date, check number, commission amount, confirmation number associated with the booking that was referenced on the check. This information will help Levarté's Accounting Department locate the commission and apply it to the booking. If the hotel indicates they paid your commission through ONYX or TACS, please tell us!